Yesterday (Tuesday) my husband and I awakened to a large puddle of water atop our cork kitchen floor. Yep, cork! You know…the material that absorbs water and then expands. While hubby dried the floor first with towels and then a shop vac, I sought a service technician for the dishwasher—our suspected culprit. I called my local Lowe’s store and they referred me to the Advantage number for the extended warranty. I called Advantage, explained my situation and was promised an appointment between noon and five yesterday. At 4:40 I called Advantage back and was told the repairman got behind and now the next available appointment would be Saturday. I blew a gasket. The rep transferred me to her supervisor who suggested I call their local vendor who missed the appointment to see if I could work something out. (Not my job…but I called.) Local company said Saturday was the best they could do, but asked why Advantage didn’t use another company. So I called Advantage back, went through the 6 prompts to get to a “live person” (yes, I written the prompts down by then), and asked if they could use another company. I was told, “Sure, but it’s after 5 so I can’t promise they’ll get there tomorrow.” Very unhappy, I wrote Lowe’s customer service and copied the CEO – it’s amazing the e-mail addresses one can fine online. This morning I was awakened (more on that in a minute) by the 2nd service provider who said she had an e-mail saying Advantage had given me an appointment for today (they hadn’t). She said she didn’t know how that had happened…they had not shown any appointment slots available. She apologized and asked if she could reschedule for tomorrow. I told her tomorrow was fine and went back to sleep. BTW, I got an e-mail from customer service and a phone call from the CEO’s office.
I needed my sleep because my security alarm monitor started “chirping” at 12:20 this morning. “Chirp, chirp….chirp, chirp….chirp chirp…. I got up, reset it and climbed back into bed. As I reentered my dream world, it started chirping again. I repeated this process several times: chirp, reset, sleep, chirp and finally, around 3 a.m., decided to look for the alarm manual. It appeared I had a telephone problem. Hey, I worked in telecommunications for ten years. This I could handle. I called Comcast and the very nice phone tech had me unplug and check every phone—all five of them. One involved scaling the top of a bookcase to reach the wall jack behind it. We tried every troubleshooting trick she knew without success so she set up a same day appointment.
I then called the security company, got their answering service who paged the technician on call. A few minutes later a sleepy voice phoned me on my cell. He sent me to the alarm system’s keypad in our bedroom and had me enter a complicated series of numbers and symbols. The chirping stopped. Why hadn’t I done this first? My only excuse is a sleepy brain isn’t always a logical brain. Of course, hubby slept through all of this!
Finally, I needed to run an errand this afternoon. When I opened my garage door I found my driveway guy had just sealed all of the access points to the front of my house. He’d carefully set barriers up to keep anyone from walking or driving on it. Luckily my car was parked on the street…and who cares if I have a couple of footprints in the driveway sealant? Kids leave hand prints in concrete all the time. We’ll just consider any footprints my mark. I wonder if I should go back out and write my name and the date under them.